Order
Any order placed on our website arom-ate.com implies the customer's express and unreserved acceptance of these general conditions of sale.
1. Presentation
This site is operated by the company PaPrika Studio with capital of 5,000 euros registered with the Niort RCS under number: Niort B 792 747 248 whose head office is 16, rue de Champclairot - 79000 Niort - Tel: 0977358677 E- email: contact@paprikastudio.com hereinafter “our company”
2. Services offered on this site
On this site, our company allows you to order original reproductions of digital graphic works on painter's canvases. The products offered by our company on this site are described as explicitly as possible. Updates may occur at any time without notice. Photographs and other illustrations do not fall within the contractual scope.
3. Your orders
Orders are placed via our website (arom-ate.com).
Choosing the product you want and ordering it on this site is your sole responsibility. Once the order has been placed by you, our company will send you as soon as possible, to the email address you have indicated, an order confirmation by email, including all the information you have provided and in particular:< /p>
• the essential characteristics of the product ordered
• the indication of the price including tax including the price of the product ordered as well as the amount including tax of delivery costs.
• delivery times. where applicable, any difficulties or reservations relating to the order placed.
4. Delivery
You have the option of having the products ordered on the site delivered to you:
• either to the delivery address that you indicated during the ordering process. The delivery time for our products by post is subject to the processing of this service by the postal services, public or private, freely chosen by us.
• is made available to you in the store or collection point that you will have selected during the ordering process, on the opening days and hours of said store or collection point.
The processing times for your order are 1 to 4 working days plus delivery times.
The times indicated are purely indicative and communicated by our carrier and/or printer partners.< /p>
Orders are taken into account until 5 p.m. each working day, after this time they are deemed received the next day.
You are required to check the condition of the packaging as well as the products upon delivery. It is up to you to make the reservations and complaints that you consider necessary, or even to refuse the package, when the package is clearly damaged on delivery. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days, not including public holidays, following the date of delivery of the products. You must also send a copy of this letter to our company. Failure to file a complaint within the aforementioned period extinguishes any action against the carrier in accordance with article L. 133-3 of the Commercial Code.
Our company is committed to delivering products that comply with your order (quantity, type of development, format) and of high quality. However, you must ensure that the products delivered to you correspond to the order. In the event of non-compliant delivery or defect, you must immediately inform our company's customer service in writing at the email address contact@paprikastudio.com</a > and return the products to the following address:
PaPrika Studio - AROMATE
16 rue de Champclairot - 79000 Niort
Our company will reimburse you for the price of the returned product within 14 (fourteen) days of receipt of the product. Return costs will remain your responsibility. This refund will be made using the same payment method that you used for the order, unless otherwise expressly agreed.
5. Right of withdrawal
The printing and production of personalized products (each work being unique and numbered according to the order of sale) is analyzed as a supply of goods made according to the consumer's specifications and clearly personalized, cannot be reshipped, according to the terms of article L 221-28, 3° of the Consumer Code. Any right of withdrawal is therefore excluded.
Any order cancellation can only take place after acceptance by our Company and will in this case be confirmed in writing in the form of an email or will appear in the “tracking” tab of our internet platform.
Our company reserves the right to cancel any order or close an account in the event of verbal or physical violence towards employees, subcontractors, managers or customers of the company, the use of crude language being considered to be part of verbal violence.
The visuals produced (photos, diagrams, etc.) are presented for information purposes only and have no contractual value.
For certain products in our catalog the company may resort to subcontracting to fellow printers in France or neighboring countries. This recourse is carried out randomly depending on the production load of the company's workshops and the availability of the equipment necessary for production. By validating his order, the Customer expressly accepts the use of subcontracting.
6. Price
The sales prices displayed on our website are valid until any new publication canceling the previous conditions. Prices are subject to change without notice. In this case, the reference prices are those published on the websites.
Prices are invoiced on the basis of the price in effect on the day of the order, they are inclusive of tax, in euros, free of postage, in mainland France and excluding delivery costs for other countries. Delivery rates including tax are added and displayed in the basket summaries before ordering for other countries that our website offers when creating the customer account.
Whatever the delivery method, payment for your purchases is made directly online, by bank cards using a secure payment system (means of payment accepted: Visa, MasterCard, American Express, Carte Bleue, Maestro, PayPal). Our company reserves the right to update its prices without notice.
In accordance with the legal provisions applicable to strong customer authentication (Payment Services Directive 2nd version PSD2), our company is required to transmit certain personal data regulated by law to the payment service provider when online payment.
7. Legal guarantee
Our company is liable for defects in conformity of the goods with the contract under the conditions of article L 211-4 et seq. of the Consumer Code and for hidden defects in the item sold under the conditions provided for in articles 1641 et seq. of the Civil Code. You can exercise your rights by sending your request to:
PaPrika Studio - AROMATE
16 rue de Champclairot - 79000 Niort
8. Evidence
The data recorded by our company (in particular as to the nature and date of orders placed) are authentic between the parties and constitute proof of all transactions between our company and you.
9. Personal information
Providing personal information is necessary for the services of our company, in particular for the routing of deliveries. If the requested information is not obtained, the order cannot be honored. You will find all the details relating to the protection of your personal data, in accordance with the “Informatique et Libertés” law of January 6, 1978 as amended as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 2016 in the “Data Confidentiality” section. Data controller: PaPrika Studio - AROMATE Data Protection Service 16 rue de Champclairot - 79000 NIORT Our website uses cookies for its proper functioning. You can find more information on this in the “Data confidentiality” section.
10. Responsibility
Our company incurs no liability in the event of loss of data, namely your basket, your started project or your placed order. In the event of defective production of the products ordered (i.e. exclusively poor printing or non-printing of certain photos in relation to your order) your compensation is limited to the reimbursement of the price paid by you, our company incurring no liability for the use and the content of the products ordered, for indirect damage, operating losses, loss of profit, loss of opportunity or costs. Any additional compensation is excluded. Any defect in the execution must be cited as soon as possible. Only receipt of the confirmation email containing an order number certifies receipt of the order. Our company strives to maintain access to the website 24 hours a day, however, it cannot be held responsible in the event of service interruption, in particular for maintenance reasons or technical problems. You declare that you are aware of the technical limits linked to Internet technologies, in particular with regard to the consultation of information, the transfer of files and the risks linked to this technology.
11. Applicable law / competent jurisdiction
The parties agree that these General Conditions of Sale are governed by French law without prejudice to the application of the law of the country of residence of the consumer in application of the Rome Convention. Without prejudice to the public order provisions governing jurisdiction over consumers, it is agreed that any dispute between our company and any merchant who has placed an order with our company for its business falls under the exclusive jurisdiction of the Niort Commercial Court. In the event of a dispute that the parties are unable to resolve amicably and under the provisions of Article L. 612-1 of the Consumer Code, you have the right, as a consumer, to use the services of a mediator in the event of a dispute. At European level, you can consult the site https://ec.europa.eu/consumers/odr/ to select the mediator of your choice.
12. Contact and customer service
For any questions relating to one of your orders, you can contact us by email at the following address: contact@paprikastudio.com